nw3homes

Information for Renters

You hopefully will find the FAQ section particularly useful

Here are my answers to some of the most popular questions received from renters.

I’m a self-managing landlord which means I manage the properties myself. Renters can get in touch with me via the WhatsApp group I set up for each property. I’m a responsible landlord and care about the maintenance of the properties so that they remain safe and lovely places to live in.

For whole house lets it is the tenant. The minimum requirement is mowing once a fortnight in the summer, keeping shrubs pruned and beds weeded. Please make sure the irrigation system is working too. We provide you with some essential tools to look after the garden such as a lawn mower. The garden condition is recorded in the inventory report and is expected to be restored to that condition by the end of the tenancy. For communal gardens, a gardener is employed by NW3Homes and the cost is included in the rent.

Please let me know straightaway via the WhatsApp group and I’ll arrange a repair.

Please let me know straightaway via the WhatsApp group and I’ll come over and establish what needs to be done. Please don’t let it fester as the damage may be dangerous or get worse without repair.

Mould is a serious issue. Please let me know straightaway via the WhatsApp group and I’ll come over to establish what needs to be done. Sometimes it is structural and others it may be due to a cause that can be remedied by more ventilation. It is important to treat this early.

Here is a link to a useful fact sheet from the NRLA on condensation Landlord Condensation Problems and Tenant Advice | NRLA

Renters are not allowed to sub-let. If you’d like someone to move into the property with you you will need my written permission. I’d need to meet them and I might do some referencing. I’ll accept reasonable requests.

I usually visit every 6 months for a maintenance check although I can combine this with a visit to attend to a particular issue that you have brought to my attention. The common parts I or a colleague will visit every week for a fire drill. I like to stay on top of maintenance issues.

I take out standard insurance for buildings which does not include contents. I show you the terms of my insurance so that you don’t accidentally breach the policy for example by leaving the property unattended for a long period of time. Additionally if you have contents insurance and there is damage that is not your fault from somewhere else in the building it will be covered. Landlord's building policies tend not to cover such losses. An example might be a flood from above you.

 

 

Please contact me straightaway by phone if there is something like a water leak or if the boiler stops working. I live locally and can normally be there straightaway or arrange a tradesman to come asap.

For gas leaks please call the gas emergency number 24/7 0800 111999 and for fire please follow the fire protocol of simultaneaous evacuation that is explained to you at the start of the tenancy; displayed in the common parts and sent to you as a reminder every 12 months.

I review the rent once a year to take into account market conditions and inflation. I tend to increase it by the lower of CPIH inflation and wage inflation unless it is significantly out of synch with the market.

Hampstead is in the north west part of inner London. It is a picturesque old village made famous by coffee bars and Hampstead Heath and it being the highest point in London with commanding views. It is a very desirable neighbourhood combining cosmopolitan sophistication; many trees and greenery; bags of heritage; and a wonderful choice of schools. It is served by excellent transport links for example to the West End only 15-20 minutes away.

Overground Hampstead Heath and Finchley Road and Frognal

Underground Hampstead (Northern) Finchley Road (Jubilee and Metropolitan) Belsize Park
(Northern) West Hampstead (overground; Thameslink and Jubilee) all Zone 2

Many bus services both national and local.

An available property is quite rare as renters tend to stay 4-5 years on average. The properties when available are advertised on the main property portals. If you’d like to go on a waiting list you can do so using this contact form

Pet policy

Important information to renters who wish to keep pets

I welcome pets but it has to be the right pet for the setting.  If a pet is living with you and I find it unsuitable  it gets complicated. So, I have to give you consent in writing probably with conditions attached.  

Houses are relatively straight forward unless there is a garden area without a fence. On the other hand my upstairs flats which have no private amenity are not suitable for dogs. Cats can cause scratch damage and also leave smells that may require redecoration at the end of the tenancy and restoration to the condition you took the property is your responsibility.

Looking after your pet and the property during the tenancy

Tenants must not leave their pets in the property while they are away unless clear and appropriate measures have been taken for their care.

Dogs should not be left alone in the property for more than 5 hours at a time,  and must not be left alone overnight. Tenants must ensure that their dogs do not cause damage to the property including the garden.

Cats must not be allowed to foul inside the property except in a litter tray . The litter tray must be cleaned regularly, and litter disposed of properly and efficiently.

All pets kept in the property must be vaccinated and regularly treated for fleas and worms (if appropriate). Tenants are responsible for keeping all areas of the property clean and free from parasites, such as fleas.

Tenants must ensure that pets do not cause a nuisance to neighbours . This includes excessive noise such as barking and whining. Dogs must be kept under control and on a lead in public places, communal areas and walkways. If a pet does cause a nuisance to neighbours , it may be treated as a breach of the tenancy agreement.

Pets must not be allowed to foul inside the property, except for caged pets (such as hampsters) and pets (such as cats) which are trained to use a litter tray, as mentioned above.

Any pet faeces must be removed immediately from the garden or outside areas and disposed of safely and hygienically.

Tenants may not breed animals or offer for sale any animal at the property.

If a pet causes damage to the property including to the garden, you agree to point it out to as soon as possible . We will discuss what’s appropriate to do , and you agree to put right any damage at your expense within a reasonable time of being asked to do so.

At the end of the tenancy

At the end of the tenancy , tenants with pets agree to take particular care to ensure pet hairs and pet odours are removed from carpets, for instance by thoroughly cleaning the carpets to a professional standard. They also agree to clean the property thoroughly . There is talk of pet damage insurance policies but I don’t think any quite fit the bill at the time of writing.

Scroll to Top